VManFriday
VManFriday is a division of Australian owned Business Process Outsourcing (BPO) company, Kasosyo BPO, that serves Australian small and medium organizations from delivery centres in the Philippines.
Kasosyo BPO Company Profile
Kasosyo BPO, Inc. provides comprehensive back office business process and contact centre outsourcing services to corporations globally. Owned and managed by an Australian team with BPO and business experience throughout the Asia Pacific region, Kasosyo BPO, Inc., was incorporated with the Philippines' Securities and Exchange Commission on 9 January 2009.
“Kasosyo” is the Filipino word for “business partner”.
Kasosyo BPO is a no frills Business Process Outsourcing (BPO) provider.
"We 'partner' with clients to deliver flexible, customized BPO solutions for back office services and customer interactions. We 'partner' with our communities to positively impact society and the environment.
In the present financial turmoil, there is an even more pressing focus on cost reduction by corporations, and, outsourcing can playing a key role…. if you have the right 'partner'-
We, at Kasosyo, are here to “partner” with clients to deliver quality, cost effective off-shoring of their business processes. We optimize our clients’ process efficiency by capturing clients’ expectations across all service delivery platforms. We deliver highly effective results against defined process performance metrics. We are here to improve clients’ bottom lines, allow our clients to concentrate on core competencies, improve efficiency and reduce costs.
As a partner in our clients' success, we work with our clients in a consultative approach to reach a common goal. Our clients set the critical Key Performance Indicators (KPIs) against which we measure our success and determine how we are rewarded. We are transparent and allow our clients the flexibility to turn on additional services or turn off services."
Our Mission
We deliver quality, cost effective business process solutions
Our Vision
To work in partnership with our clients and employees to achieve all our collective goals.
To positively impact the communities that our operations touch.
Values
Kasosyo employees are expected to maintain high professional and personal standards of conduct and integrity.
Technology
We provide state of the art IT-based service delivery with adequate security, back up and safety systems in place to minimize the breach or loss of any data. We are proud to have in place unique solutions for corporate governance and security concerns.
Data Security & Privacy
We at Kasosyo BPO understand the importance of maintaining strict confidentiality and have a data security standard in place for maintaining our own and customer data security and privacy in accordance with ISO 17799.
Our workflow processes have built-in safeguards ensuring that:
- security is built into operational systems
- loss, modification or misuse of user data is prevented in application of conversion systems;
- the confidentiality, authenticity and integrity of customer supplied data and information is protected at all times.
